On-Target Floor Care – March 2025
Trusted Floor Cleaning Experts Serving Phoenix, Scottsdale, and Surrounding Areas

Top Questions to Ask Before Hiring a Cleaning Service

Choosing the right cleaning company isn’t just about price—it’s about quality, safety, and transparency. Whether you’re hiring a company for carpet cleaning, tile restoration, or upholstery care, asking the right questions will protect your home and your wallet.

Here’s what On-Target Floor Care recommends every homeowner ask before signing on with a professional cleaning service.

1. What Cleaning Methods Do You Use?

Understanding a company’s cleaning process is crucial. Some methods sound effective but can actually damage your floors or leave behind residue.

Common Methods Explained:

• ✅ Hot Water Extraction (Recommended)
  Often referred to as “steam cleaning,” this process uses hot water and cleaning agents injected deep into your flooring, followed by powerful extraction.
  This is our method at On-Target Floor Care. It’s the gold standard backed by carpet manufacturers and delivers a true deep clean.

• ⚠️ Dry Cleaning
  Uses a powder solvent brushed into the carpet. While fast-drying, it often doesn’t clean below the surface and can leave debris behind.

• ⚠️ Shampooing
  Machines whip up foam and attempt to extract it, but these units can over-wet carpets and leave behind soap residue, leading to more dirt buildup later. Brushes may also fray carpet fibers.

Ask: “Do you use truck-mounted hot water extraction or another method?”

2. Are There Any Hidden Charges?

Unfortunately, bait-and-switch tactics are common in this industry. Avoid surprise costs by asking for complete transparency.

Ask About Additional Fees For:

• Spot or stain treatments

• Moving furniture

• Closets, landings, or stairs

• Use of portable equipment in high-rise buildings

Pro Tip: Reputable companies like On-Target Floor Care provide upfront, flat-rate pricing so you know exactly what to expect.

3. What Certifications or Qualifications Do You Hold?

Training and accreditation matter. Many companies lack the education or experience to safely treat specialty floors or delicate upholstery.

Look for These Qualifications:

• ✅ IICRC Certified
  The gold standard for floor care professionals. On-Target Floor Care technicians are IICRC trained to safely clean every type of flooring.

• ✅ EPA Safer Choice Certified Products
  Our cleaning solutions are safe for kids, pets, and the planet—certified by the U.S. Environmental Protection Agency.

• ✅ CRI Seal of Approval
  The Carpet and Rug Institute rates our truck-mounted extraction system with a Platinum rating, ensuring high performance with low residue.

• ✅ Asthma & Allergy Friendly
  Our process removes:

  • 94% of allergens from carpet

  • 96.5% from grout

  • 96% from hardwood

Ask: “Are your technicians certified by the IICRC? Are your products safe for families and pets?”

FAQs

How do I know I’m hiring a trustworthy company?

Ask for proof of insurance, certifications, and local reviews. We recommend working with a company that’s locally owned and has verifiable credentials.

Is hot water extraction safe for all carpets?

Yes—it’s the most effective and widely recommended method by carpet manufacturers, especially when done by trained professionals.

Do eco-friendly cleaning products actually work?

Absolutely. We use EPA Safer Choice-certified solutions that are both tough on dirt and safe for your household.

Why Phoenix Homeowners Trust On-Target Floor Care

• Locally owned and operated

• Certified, trained technicians

• No hidden fees—ever

• EPA, IICRC, and CRI certified

• 5-star reputation across the Valley

📞 Call us today at 480-977-1010
💻 Book your next service at OnTargetFloorCare.com

On-Target Floor Care – Professional. Transparent. Trusted.
Serving Phoenix, Scottsdale, Cave Creek, Fountain Hills, and surrounding areas.